Golf Carts For Africa SA is committed to providing customers with quality golf carts and professional service. This Returns & Refunds Policy explains how returns, cancellations and refunds are handled.

This policy does not remove or limit any rights that customers may have under applicable South African consumer protection legislation.

1. Order Cancellations

Customers who wish to cancel an order should contact Golf Carts For Africa SA as soon as possible.

Cancellation requests will be assessed according to the stage of the order, whether the golf cart has already been dispatched or delivered, and any applicable legal rights.

2. Defective or Faulty Products

If a golf cart has a manufacturing defect or other qualifying defect, the customer should contact Golf Carts For Africa SA as soon as reasonably possible.

We may request:

• Photographs or videos showing the problem
• A description of the fault
• Purchase information
• Delivery information
• Other information reasonably required to assess the issue

Where applicable, the product may be inspected or assessed before a remedy is provided.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, refund or another appropriate remedy.

3. Damaged Goods

Customers should inspect the golf cart upon delivery.

Any visible transportation damage should be reported to Golf Carts For Africa SA promptly, together with clear photographs of the damage and the golf cart’s condition upon delivery.

We will investigate reported damage and determine the appropriate resolution.

4. Change-of-Mind Returns

A change-of-mind return is not automatically available for every purchase.

Where a customer has a legal right to cancel or return a transaction,Golf Carts For Africa SA will honour that right in accordance with applicable South African consumer legislation.

Where no statutory return right applies, any voluntary return or cancellation will be subject to the specific terms agreed with the customer before purchase.

5. Customised or Special-Order Golf Carts

Golf carts that have been specially configured, customised, modified or ordered specifically according to a customer’s requirements may be subject to different cancellation and return conditions, subject to applicable consumer law.

Customers will be informed of any applicable special-order conditions before the order is confirmed.

6. Refund Processing

Where a refund is approved, the refund will generally be processed using the same payment method used for the original transaction, where reasonably possible.

Processing times may vary depending on the customer’s bank or payment provider.

Golf Carts For Africa SA may require confirmation of the customer’s banking information where necessary to process a refund securely.

7. Deposits

Deposits may be required to reserve or prepare a golf cart for a customer.

The treatment of a deposit following cancellation will depend on the specific agreement with the customer, the stage of the order and applicable South African consumer legislation.

No provision of this policy is intended to unlawfully make a deposit non-refundable where the customer has a statutory right to a refund.

8. Refund Exclusions

A refund may not be available where a problem has resulted from:

• Accidental damage
• Misuse or abuse
• Unauthorised modifications
• Failure to follow operating instructions
• Normal wear and tear
• Negligence
• Damage occurring after delivery that is not covered by an applicable warranty or consumer remedy

This does not affect any rights the customer may have under applicable law.

9. How to Request a Return or Refund

To request a return, cancellation or refund, contact Golf Carts For Africa SA with:

• Full name
• Contact number
• Order or quotation details
• Date of purchase
• Reason for the request
• Photographs or supporting information where applicable

10. Contact Details

Golf Carts For Africa SA
Email:  sales@golfcartsforafricasa.co.za
WhatsApp: +27 73 318 6400

We aim to respond to return and refund enquiries as promptly as reasonably possible.

11. Changes to This Policy

Golf Carts For Africa SA reserves the right to update this Returns & Refunds Policy from time to time. The latest version published on this website will apply to future transactions, subject to applicable law.